In this exclusive airport operations series, we share details of our computer vision Use Cases within each stage of the Airport Passenger Journey. Today we take a look at Part 6 'Baggage Claim' and how to streamline and enhance the customer experience.
Curbside to Curbside Airport Passenger Journey
Airport Passenger Journey Workflow - Part 6: Baggage Claim
Part 6 - Baggage Claim Use Cases
Baggage Claim Analysis
Baggage load/unload time
- Give accurate times of baggage to carousel. Let the passenger know when their bags are ready to collect and give them time through the terminal.
- Gather baseline data for ramp baggage contractors and maintain accurate KPIs to meet and ideally exceed.
- Deliver at a glance statistics on baggage volume and load metrics.
Trolley Identification Automation
Trolley Management
- Use existing CCTV cameras to identify and geo-locate the luggage trolleys on airport grounds.
- Allocate contractors to mission critical activities and perform cart round ups at a quarter of the time, on an 'as needed basis.'
- Trolley management can be displayed within your own GIS tools.
Unattended Baggage Alert
Unattended Baggage
- Most unattended baggage calls are on the curbside. Use computer vision to identify unattended baggage and raise issues before they create problems for operations.
- Utilize ground staff, contractors and emergency services appropriately and judiciously.
'How Cloud-Based Computer Vision Can Transform Airport Operations'
Unleash live's solution for the Airport industry
Video Management Systems (VMS) are vital for airport operations, playing a crucial role in ensuring safety, efficiency and regulatory compliance. These systems are essential for incident management, maintenance and investigations, helping to streamline operations and enhance overall facility management.
However, traditional hardware-based VMSs have reached their practical limits. They lack the flexibility required to manage the increasing complexities of modern airports. As the aviation industry seeks to improve efficiency and streamline operations, innovative solutions like Unleash live's cloud-based computer vision software are stepping in to revolutionize the landscape.
Unlike conventional systems such as Genetec and Milestone, our cloud-based solution offers a dynamic and scalable approach, allowing airports to tap into real-time insights and automation. By utilizing existing camera infrastructure, our technology empowers airports to enhance operational efficiency, optimize processes and significantly improve the passenger experience in multiple impactful ways.
Read the full blog →
← Go to Part 5, 'Boarding and Transfers' Go to Part 7, 'Curbside Arrivals'→
